Frequently Asked Questions

    ANSWERING YOUR HAWAII CONSTRUCTION QUESTIONS

Our Frequently Asked Questions are broken out into categories for easy reference.

 

Still have questions? Schedule a free consultation with a general contractor or check out our blog.

QUESTIONS ABOUT HILWEH BUILDERS

Our Services

What services does Hilweh Builders provide?

 

Hilweh Builders specializes in construction services and design build solutions, including kitchen and bathroom remodeling, deck construction, custom cabinetry, trim work, window installation, and more. Explore our Services Page for a comprehensive list.

 

Bathroom Remodels | Kitchen Remodels | Outdoor Spaces | Additions | Whole Home Remodeling | Custom Carpentry | Aging-in-Place

What services does Hilweh Builders NOT provide?

 

Hilweh Builders does not perform ground-up or new home construction at this time. 

Do you work with businesses?

 

Yes, we assist businesses with remodeling needs, including landlord approval, swift completion, and specialize in small/medium-sized businesses in the Honolulu and Windward areas.

Do you assist with obtaining approval from homeowners' associations (HOAs) and boards, including for non-profit organizations?

 

Yes, we can collaborate with homeowners' associations (HOAs and AOAOs) and boards for approval processes. This includes situations involving non-profit organizations or similar entities if their request aligns with the remodeling project and adheres to the HOA's guidelines.

 

Remember, HOA procedures can vary, so always check with them before starting any project.

Do you also perform exterior home repairs such as repairing carport posts or fascia repairs?

 

Yes, Hilweh Builders proudly offers comprehensive exterior home repair services, including the repair and replacement of carport posts and fascia. 

 

Carport Post Repairs: Whether your carport posts are damaged by water intrusions, wood rot, termites, age, or accidents, we can restore their strength and appearance. We can assess the condition of your home and offer cost effective solutions such as we did with this carport post repair project.  

 

Fascia Repairs: Fascia boards play a crucial role in protecting your home from weather damage and supporting your gutters. Our experts can repair or replace worn-out or damaged fascia to keep your home protected and looking great.

 

Contact us today for a free consultation and let us help you with all your exterior home repair needs.

Licensing and Credentials

Is Hilweh Builders licensed, bonded, and insured?

 

Yes, Hilweh Builders is a licensed, bonded, and insured general contractor in the State of Hawaii License BC-37232.  We are happy to provide a copy of our Certificate of Insurance (COI) or answer any questions you may have about our credentials. 

 

Learn more about checking credentials for a licensed contractor here.

Does Hilweh Builders have any special credentials?

 

Yes, Hilweh Builders is a EPA Certified Lead Safe Firm and a NAHB Certified Aging-in-Place Specialist.

 

As a Lead Safe Firm, we are recognized as a professional in construction and renovation. It signifies expertise in safely working with lead-based paint, which is common in older homes. Hilweh Builders is trained to minimize the risks of lead exposure during renovation or repair projects, protecting both workers and residents from potential health hazards.

 

As a Certified Aging-in-Place Specialist, we specialize in adapting homes to meet the changing needs of seniors or individuals with disabilities. We are experts in making homes safer, more accessible, and comfortable for those who wish to continue living independently as they age. Learn more about our Accessibility and Aging-in-Place Services.

Services Areas

What areas do you service?

 

We are located in Honolulu and service the entire island of Oahu. Most of our customers are located in Honolulu, Kailua, Kaneohe, Hawaii Kai, Aiea, Mililani and beyond. 

 

View our Service Area page

Design and Collaboration

Can you help with design?

 

Yes, we offer design assistance to bring your vision to life. Our team collaborates with clients to create functional and aesthetically pleasing spaces. From kitchen layouts to overall project design, we're here to help.

 

We can also help with 3D renderings to bring your vision to life.

Do you work with architects?

 

Absolutely. We collaborate with architects to ensure your project meets both aesthetic and structural requirements. Our team values a collaborative approach, working seamlessly with architects to bring your vision to reality.

Are you a design build contractor?

 

Yes, we offer design build services by either (1) working with an architect or (2) not working with an architect. We work with architects to offer a seamless process by providing preconstruction and cost-estimating services during your architectural design. Or, if your project is simple, we can help you design your project without the need for an architect. However, please note that for some projects an architect and permit is required.

What is a Preconstruction Services Agreement?

 

For larger projects such as Additions or Whole Home Renovations, we will likely enter into a Preconstruction Services Agreement (PSA) - which is an agreement between you and Hilweh Builders that outlines the scope of services to be provided during the preconstruction phase of a project. This phase, which occurs before actual construction begins, involves detailed planning, design, and estimating activities. Services typically included are site analysis, budget development, design coordination, scheduling, permitting coordination, value engineering, and subcontractor engagement. This contract is crucial for setting a clear project roadmap, optimizing costs, ensuring regulatory compliance, and reducing risks by thoroughly planning before construction starts.

Who is responsible for purchasing materials?

 

We have established relationships with suppliers and can often get materials at a competitive price. Therefore, most projects involve full material procurement, meaning we handle the purchase of all materials for the project, including items such as cabinets, countertops, flooring, and fixtures. However, in some cases, you may prefer to purchase new materials or reuse materials. In these scenarios, we will clearly outline your added responsibilities to avoid delays, additional costs, or misunderstandings.

Can I hire my own subcontractors?

 

We recommend that all subcontractors be vetted and managed by Hilweh Builders for safety, quality, and efficiency reasons. Our team signs off on the permits and handles detailed planning, which requires us to oversee hiring, managing, and paying subcontractors. However, if you have a close friend or relative who is a subcontractor and can provide significant value, we can discuss alternative options. In most cases, though, we prefer to maintain control to ensure the highest standards are met throughout your project.

Project Management and Execution

Who will be on-site supervising the project?

 

The owner and general contractor, Chad Hilweh, personally oversees all projects, ensuring hands-on management for quality and efficiency. We prioritize clear communication. Updates are provided regularly, and clients can expect prompt responses. Transparent and open dialogue is key to our successful partnerships.

Do you self-perform or subcontract your work?

 

We do both. Because I enjoy finish work such as installing cabinetry, custom woodworking, trim work, etc. - I will self-perform with a helper or other skilled carpenter. This can help save on costs and ensures a quality work product. However, we will always subcontract to licensed professionals for specialized tasks like plumbing or electrical work. When needed, we also have connections to subcontractors such as tile installers, roofers, painters, drywallers, etc. 

 

View our Custom Carpentry page to learn more.

Can I complete my project in phases?

 

Yes. We are happy to help you complete your remodel in phases if an all-in-one shot is not a good solution for your needs.

How are changes or modifications handled?

 

We prioritize open communication. When changes are needed, we present options to customers for their consideration. A Change Order Form is issued, ensuring transparency. No changes are implemented until the customer reviews and signs off. Our goal is to collaborate and find solutions that best fit your needs.

What differentiates Hilweh Builders for project completion?

 

Chad is committed to being a "finisher". This means finishing the project with little to no punchlist items and on schedule. Unforeseens may come up, but we are proud of our history of completing projects with a high quality project with satisfied customers - ON TIME!

 

We have heard contractor stories of a remodel starting, only to drag on for months after the projected end date because those little finishing touches just haven't been done yet. That is not the case with Hilweh Builders. We will communicate and dedicate ourselves to finishing your project! That's our promise to you. 

Community and Environmental Responsibility

How does Hilweh Builders handle waste disposal during construction projects?

 

We prioritize responsible waste disposal practices to minimize environmental impact. Our team follows Hawaii’s disposal procedures, ensuring that materials are recycled or disposed of responsibly. We are also happy to creatively re-use leftover materials from your project. Check out our handcrafted floating shelves made with leftover material from a vanity project.

Does Hilweh Builders donate materials to local organizations?

 

Absolutely. We are proud to support sustainability initiatives by donating reusable materials to organizations like Re-use Hawaii. Our commitment extends beyond construction to contribute to a more sustainable Honolulu.

Can I re-use materials for my project?

 

Sometimes. The feasibility of reusing materials depends on the condition of the items you have in mind. While we generally discourage the reuse of materials that impact the foundation or structural integrity of a home, there are several items commonly considered for reuse, including cabinetry, countertops, lighting fixtures, toilets, faucets, accessories, and more.

 

However, it's crucial to be aware of the associated risks. As reused items are disturbed during demolition and reinstallation, they may become damaged. Additionally, even if an item appears visually intact, there may be hidden damages that could affect functionality.

 

Though reusing materials is commendable for its sustainability and cost-saving benefits, it's essential to carefully weigh the potential risks. We recommend thorough inspection and assessment before deciding to reuse materials in your project. This proactive approach will help you make informed decisions and ensure a successful and sustainable outcome for your project.

 

Check out our blog on reusing materials for more information. 

Our Process and Payments

What is your new customer process?

 

Initial Consultation: We schedule a meeting to discuss your project needs and goals. Contact us for a free consultation.

 

Assessment: We evaluate the scope of work and gather essential details.

 

Estimate: You receive a clear estimate with project scope and cost estimates.

 

Agreement: Upon your approval, we finalize the contract, scope, materials, design and project timeline.

 

Execution: Our team begins work, keeping you informed at every stage.

 

Completion: We ensure your satisfaction and address any concerns before project completion.

 

Follow-Up: We stay in touch post-project to guarantee long-term satisfaction. Most projects include a workmanship warranty as specified in your contract. 

 

For more details, follow our 10 easy steps for your next construction project. 

What is the payment schedule?

 

We are flexible in our approach to payment schedules but here are a few examples:

 

For Larger Projects (Additions):

 

For projects that will take place over a longer period of time, such as an addition, we will create a draw schedule. A draw schedule is a planned payment plan based on the progress of the project. 

 

For Medium Sized Projects (Bathroom/Kitchen Remodels, Decks/Lanais/Stairs):

 

• Deposit: A nonrefundable deposit secures project planning, design, and start date.

 

• Initial Installment (50%): Due at project commencement to procure materials and secure subcontractors.

 

• Progress Payment (40%): Requested when the project is around 90% complete.

 

• Final Payment (10%): Due post successful project completion and owner-approved punchlist.

 

For Smaller Projects (Handyman Work, Repair Jobs):

 

• Down Payment (50%): A 50% down payment may be required.

 

• Final Payment (50%): The remaining 50% is due upon project completion.

 

We tailor our payment terms to meet the specific needs of each project, ensuring flexibility and transparency throughout the payment process.

Are site visits or estimates free?

 

We provide free consultations as part of our commitment to assisting clients with their projects.

 

However, we may charge for a site visit, estimate, or preconstruction services. 

 

Contact Us about your project and we will guide you through the steps and assessment of your project. If there will be a charge for your site visit or estimate, we will communicate the fee clearly and receive your approval before moving forward. 

Warranty

What warranties or guarantees are provided?

 

All our projects come with a standard 90-day workmanship warranty. For larger projects, we offer a one-year workmanship warranty. Your satisfaction and the quality of our work are our top priorities.

What protections are put into place to protect our home/space?

 

We prioritize protecting your home. The work zone is carefully contained to prevent damage. We use protective measures like plastic walls, ram board, hepa vacuum systems, and more to minimize dust and maintain a clean and secure environment during demo and construction. Your space is in safe hands.

Contact Information

What is the best way to contact you?

 

We would love to hear from you! Please reach out to Hilweh Builders by phone/text, email or through our inquiry page:

 

Chad Hilweh 

 

Phone: 808-220-5007

 

Email: chad@hilwehbuilders.com

 

Inquiry Form

 

Note that we will not send you spam email or sell your information.

REMODEL PRICING IN HAWAII

How much do bathroom and kitchen remodels cost in Oahu?

 

Before diving in please note that there are many variables and each estimate will be unique. Therefore it is important to note that remodeling costs will vary significantly depending on the scope of services, size of space, complexity of work and availability of labor and materials.

 

Bathroom Remodel - Starting Prices

Minor refresh: $5,000 - $12,500

Mid-range remodel: $15,000 - $30,000

Major remodel: $35,000 - $50,000 or more

 

Learn more about Bathroom Pricing

 

Kitchen Remodel - Starting Prices

Minor refresh: $10,000 - $25,000

Mid-range remodel: $32,500 - $52,500

Major remodel: $37,500 - $75,000 or more

 

Learn more about Kitchen Pricing

How much do deck replacements or new decks cost on Oahu?

 

Before diving in please note that there are many variables and each estimate will be unique. Therefore it is important to note that deck building costs will vary significantly depending on the scope of services, size of space, complexity of work and availability of labor and materials.

 

Deck Replacemen: $10,750 - $37,500

 

New Deck: $24,500 - $37,500

 

Learn more about Deck Pricing

How does customization impact the cost of my remodel?

 

The degree of customization in your remodel significantly affects the overall cost. Expect higher expenses for projects with more personalized features, as they require additional labor and materials. For example, opting for a custom vanity will cost more in materials and labor than a vanity that can be purchased off the shelf. 

How does the contractor's involvement affect the cost of my remodel?

 

The level of engagement your contractor has in planning, organizing, and executing the remodel can impact the cost. A contractor that helps you design and select materials may add to the overall cost of your project. 

How does the quality of materials and craftsmanship impact the cost of my remodel?

 

Choosing high-quality materials and craftsmanship is crucial for a durable result. However, it's essential to recognize that higher quality often comes with a higher price to ensure the longevity of your renovated space. 

What are material allowances?

 

These refer to the estimated costs of materials when the exact cost has not yet been determined yet. For example, a material allowance are typical for items like cabinetry, flooring, countertops or other materials where the final selection may depend on your preferences or site conditions. If the chosen material is less than the allowance, then you retain the cost savings. If it exceeds the allowance, then you cover the extra cost.

PLANNING FOR A REMODEL IN HAWAII

How long do remodels take in Hawaii?

 

Here are some general guidelines but please note that a remodel can vary significantly depending on the scope of services, size of space, complexity of work and availability of labor and materials.

 

Bathroom Remodel: 1 to 5 weeks

 

Kitchen Remodel: 3 to 8 weeks

 

Stairs, Decks, Railings: 2 to 4 weeks

 

Additions or Complete Home Remodel: 3 to 12 months

 

How do I know if the contractor I'm hiring is licensed, bonded and insured in Hawaii?

 

Check Hawaii DCCA Contractor Search: The Hawaii Department of Commerce and Consumer Affairs (DCCA) provides an online platform where you can verify a contractor's license. Visit the DCCA's Professional & Vocational Licensing (PVL) Division website and use their Contractor Search Tool to confirm the current status of the contractor's license.

 

A contractor should also be able to provide you with their License # for you to verify.

 

Hilweh Builders is License 37232. We have a "B" License which is a "General Contractor License" which is a certification that allows us to manage and execute construction projects, including coordinating subcontractors and ensuring compliance with building codes and regulations, across a broad range of construction activities within the state. Obtaining this license typically involves meeting specific requirements set by the Hawaii Department of Commerce and Consumer Affairs, including experience, education, and passing a licensing exam.

 

NOTE: Anyone can register a business through the DCCA and not be licensed. Always check the PVL website to confirm licensing. 

 

Learn more about Hiring a Licensed Contractor from the State of Hawaii.

 

Independent Search: In addition to the DCCA search, conduct your own independent search. Look for customer reviews, ratings, and testimonials on reputable websites. This will give you insights into the contractor's reputation and the quality of their work.

 

Beware of Unusually Low Bids: Be cautious of contractors offering significantly lower bids than others. Such offers might indicate that the contractor is cutting corners, lacking proper insurance, or is unlicensed. Choosing the lowest bid without verifying credentials can lead to increased risks and potential issues during the project.

 

Request a Copy of Insurance Certificates: Ask the contractor for a copy of their standard Certificate of Insurance (COI). This document should include details about their liability insurance, which protects you in case of accidents or damages during the project. Ensure that the insurance coverage is adequate for the scope of your project.

 

We will provide you with a COI as part of our transparency to ensure you know we are in fact insured. 

 

Verify Bonding Requirements: For added protection, inquire about the contractor's bonding requirements for your specific job. A bond provides financial security and guarantees that the contractor will complete the project as agreed. Request a copy of the bond certificate and verify its validity.

 

Ask for References: Don't hesitate to ask the contractor for references from previous clients. Contacting these references can give you valuable insights into the contractor's communication, reliability, and the overall satisfaction of their past clients. View our testimonials or feel free to ask us for references. 

 

We want to ensure your peace of mind throughout your construction project. If you have any further questions or need assistance, feel free to contact us.

What should I think about before contacting a contractor?

 

No matter what stage you are at in your home remodeling decision making process, we are here to be a helpful resource for you. Here are some tips on what to think about but note you can contact us even if you're not sure where to start. Let us help guide you in the right direction. 

 

Scope of Work: What specific tasks or improvements are you looking to achieve?

 

Budget: What is your budget range for the project?

 

Timeline: When would you ideally like the project to start and finish?

 

Expectations: What are your expectations for the final result?

 

Preferences: Do you have any specific materials or design preferences?

 

Priorities: What aspects of the project are most important to you?

 

Experience: Have you had any prior experience with similar projects?

 

Concerns: Are there any specific concerns or challenges you foresee?

 

Decision Factors: What factors are most important to you in selecting a professional?

 

References: Are there past projects or references you would like to review?

What steps can I take to prepare my home for a remodel?

 

Prepare your home for the remodel with these easy steps:

 

Clearance: Depending on the remodel's scope, your contractor may ask for full or partial clearance. Discuss furniture placement in the new space to determine what stays and what goes.

 

Storage Solutions: Find temporary storage for furniture and belongings. Utilize storage units, friend's garages, or unused rooms within your home. Label boxes clearly for easy unpacking.

 

Disposal or Sale: Declutter by donating or selling items you no longer need. This not only frees up space but also provides extra funds for the remodel.

 

Fragile Items: Pack valuable or fragile items carefully. Store them in a secure location outside the renovation zone.

 

Furniture Covers: Invest in dust covers or heavy-duty plastic sheeting to protect furniture you're keeping but can't move. Ensure tight securing to prevent dust infiltration.

 

Disassembly: Discuss with your contractor if disassembly is necessary for large furniture pieces. This can save time and prevent damage during removal.

 

We'll provide clear expectations before construction begins, but these tips can help streamline the process.

When can construction noise take place?

 

Construction noise is generally allowed during the following times:

 

• Weekdays (Monday-Friday): Between 7:00 AM and 6:00 PM
• Saturdays: Between 9:00 AM and 6:00 PM
• Sundays and Holidays: No construction noise is allowed

 

For more details, visit our blog: FAQs: Construction Noise Hours in Hawaii